Feature Guide

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Automated Workflows

Automation enables scheduling of tasks which can drastically impact workflows for the better. With a mechanical system deployed on the company end of the spectrum, routine tasks are scheduled, removing redundancies from the system. What Automated Workflows set out to achieve is standardizing processes. This enables the organization to deploy mechanisms which remain consistent throughout the system. Hence reducing vulnerabilities and possibilities of error. One of the objectives of automation itself is reduced human intervention as much as possible and carry out rudimentary tasks with human supervision. Enabling the systems to operate independently while still falling under the watchful eye of their human supervisors. In practice, workflow automation is mostly deployed is customer relationship management. For a field such as registering complaints, taking calls, and directing customers through portals.

Upon the point of interaction with the customer, the call is recorded for quality assurance along with aligning with the generation of a ticket to alter the person concerned. This entry then forms the basis of a registered interaction with the customer and the system can reschedule a call or either register the complaint or concerns received. Another fruitful function of automated workflows is streamlining of business processes. With a robust self-motivated system working on one end, integrating one procedure with another becomes more effective and easier. Automation calls for standardized bookkeeping and maintenance. Hence upon the point of interaction, the record is generated and updated keeping the system up-to-date with the newest information. Similarly, since a single smart system is working towards a singular goal, inconsistencies and redundancies are eliminated from the system. Further streamlining the process and reducing possible human errors from the equation. Moreover, in addition to this, automated workflows are a feature which also sends frequent updates to the concern users in the form of notification. Hence updating the system and the workforce alike.