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Computer Telephony Integration (CTI)
Computer Telephony is a great asset to have for any enterprise no matter the scale of it. Being equipped with a software-based solution to call center functionality, you are able to use the power of communication to the fullest to better coordinate your efforts. You no longer need to be dependent on a telephone to manually dial each number to initiate outbound calls.
The utmost ease and convenience are brought to your day-to-day operation of making phones via the same software interface of your favorite business tools such as Zendesk, Salesforce, and Desk.com. You won’t have your attention diverted at all by having to ring reception to place a call for you anymore. You can monitor your work alongside as well by simply clicking on a number to make a call.
You will no longer need any extra interface or hardware to be able to make calls from your business tool of choice. Therefore, you would be able to make and receive calls as well as transfer them directly from the interfaces of your choice i.e. Zendesk, Desk.com, and Salesforce to name a few. This is established by using the Talkdesk CTI Widget that runs in the backend and ensures that you get the optimal and comprehensive call center functionality.
The software runs in the backend as to not interrupt your regular flow of work and despite that, it offers a plethora of useful features such as
- Skills-based routing
- Call recording
- Call forwarding
- Caller details popup
- Contact History
These are just to name a few of the many features. The software works as a solution to integrate calling functionality to your business application without having to add on any extra hardware or services. This means you won’t be switching between two applications to manage calls and your work. The widget integrates neatly within your business tool interface providing you with a simple and intuitive component.