Omni Channel Contact Center on the Cloud
Facetone customer engagement platform, designed to deliver impressive customer service experience.
Elevate Customer Experiences
Facetone is an Omnichannel Contact Center and engagement platform that enables organisations to offer an awesome customer service experience.
Our comprehensive Contact Center CRM gives a 360 view of all customer communication in one place and all the tools needed to provide superior customer support and grow your sales.
We establish stable revenue streams for clients through the creation of enhanced lead campaign and management.
Provide your customers with mutiple channels of engagement using social media, live chat, email, and voice calls.
Provide enhanced support with the sound knowledge base, including help desk tickets and task systems.
Perfectly Crafted For
a High Performance Call Center
ENHANCED CUSTOMER REACH
Omni Channel Communication
INTERACTIVE VOICE RESPONSE
Deliver a Welcome Message accompanied by Speech Recognition and Speech synthesizing.
Provide your customers with state-of-the-art voice assistance software, powered by Speech recognition and Speech synthesizing features. Both functions recognize patterns in speeches, which is a founding base for great applications you wish to build.
Keep your whole team on the same page
Provide customers precise information through a first-call resolution
In today’s world, customers expect businesses to resolve their queries on the first call. The days are gone where call-backs are possible should you wish to keep your customer satisfaction high. Instant responses are a key to success, which are tools we provide through a single communication platform.
Create tickets and tasks for customer complaints
DASHBOARDS & REPORTS
Real-time dashboard and reports for every member of your service delivery team
Our dashboards gather and interpret data in real time, assigning team members in their daily tasks. The metrics available measure the performance of the company through reports, indicating the success rate of campaigns. With over 100 analytics available, users can properly design plans for planned activities.
Infrastructure & Security
The highest level of security for your data storage. The infrastructure is fully protected by SOC 1, SOC 2, SOC 3, CSA, ISO 9001, ISO 27001, ISO 27017, ISO 2&018.
Built-in GDPR and PII standards by default EU General Data Protection Regulation (GDPR) and PII compliance across our services and datastores.
Designed to deliver without interruption Architected and developed for global reach, scalability, and high availability. Our engineers provide 24/7 monitoring and support for clients.
Integrate with 3rd party
software with our open API
The platform adopts an open API policy and allows any type of a third party to integrate.
Webhooks and call-backs function as in-built applications as well. No matter the application or
software, it is possible to integrate any of them into your own platform using out open-ended API tools.