Sri Lanka's Premier Multichannel Contact Center Solution

Bring your teams and customer engagement to a single hub.Your teams and customers can now collaborate, organize, manage & monitor activities, task, chats, messaging and voice from a single application.

Empowering Smarter, More Effective Customer Communication

Supporting stronger connections with your customers at every stage.

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Sri Lanka's Premier Multichannel Contact Center Solution

Engagement, Collaboration &
Succeed Stack

Facetone Provides

Facetone offers a versatile call center solution tailored to meet the unique needs of businesses of all sizes. Whether you’re a small business just getting started or a large enterprise with complex customer service demands, Facetone provides scalable, efficient, and customizable solutions to ensure seamless communication with your customers. With advanced features, reliable support, and flexibility at its core, Facetone empowers your business to grow and thrive in an increasingly connected world.

On- Premise

Cloud

Facetone Provides

On- Premise

Cloud

Facetone’s awesome user interface is just what your team needs

Seamless Call Management

Efficiently manage inbound and outbound calls with advanced features like intelligent call routing, call queuing, and live monitoring to ensure exceptional customer service.

Customizable IVR Solutions

Create IVR workflows ensuring seamless call handling and enhanced self-service options with integrations within the IVR

Omnichannel Support

Engage with customers seamlessly across voice, email, Web chat, Whatsapp chat, Messenger, Viber, SMS, and FaceBook Posts, all through a Facetone, for a consistent and personalized experience.

Task and Ticket Management

Simplify issue tracking and resolution by enabling agents to create, assign, and manage tasks or support tickets, ensuring timely and effective problem-solving.