Facetone

Sri Lanka's Premier Multichannel Contact Center Solution
Bring your teams and customer engagement to a single hub.Your teams and customers can now collaborate, organize, manage & monitor activities, task, chats, messaging and voice from a single application.
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Empowering Smarter Customer Communication
Supporting stronger connections with your customers at every stage.
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Cut the clutter, collaborate smarter,
engage better

Your team chats here, your tasks happen there, and your calls? Somewhere else. Sounds messy, right? Enter Facetone, your all-in-one powerhouse that turns scattered customer conversations into seamless connections. Calls, messages, chats, and tasks—all in one place, working in perfect sync to help your business thrive like never before.

The contact center solution that suits your purpose

Facetone offers you the best of both worlds. Go for our on-premise solution to take the reins with unmatched control and fortress level data security perfect for businesses that like to keep things in house. Or, soar to new heights with our cloud solution, delivering effortless scalability, work-from-anywhere freedom, and minimal hardware fuss. Whichever path you choose, Facetone ensures your customer engagement is seamless, powerful, and ready to grow with you.

And here’s the kicker: Both solutions are designed to evolve with your business. Whether you’re scaling up, branching out, or leveling up, Facetone has your back your way, every step of the way. Two solutions, one promise in delivering a seamless, connected experience that drives your business forward!”

On- Premise

Cloud

The contact center solution that suits your purpose

Facetone offers you the best of both worlds. Go for our on-premise solution to take the reins with unmatched control and fortress level data security perfect for businesses that like to keep things in house. Or, soar to new heights with our cloud solution, delivering effortless scalability, work-from-anywhere freedom, and minimal hardware fuss. Whichever path you choose, Facetone ensures your customer engagement is seamless, powerful, and ready to grow with you.

And here’s the kicker: Both solutions are designed to evolve with your business. Whether you’re scaling up, branching out, or leveling up, Facetone has your back your way, every step of the way. Two solutions, one promise in delivering a seamless, connected experience that drives your business forward!”

On- Premise

Cloud

Every Essential Feature for the
Ultimate Contact Center.

Seamless Call Management

Efficiently manage inbound and outbound calls with advanced features like intelligent call routing, call queuing, and live monitoring to ensure exceptional customer service.

Customizable IVR Solutions

Create IVR workflows ensuring seamless call handling and enhanced self-service options with integrations within the IVR

Omnichannel Support

Engage with customers seamlessly across voice, email, Web chat, Whatsapp chat, Messenger, Viber, SMS, and FaceBook Posts, all through Facetone, for a consistent and personalized experience.

Task and Ticket Management

Simplify issue tracking and resolution by enabling agents to create, assign, and manage tasks or support tickets, ensuring timely and effective problem-solving.

Facetone Meets Your Favorite Apps & System Integrations for a smoother workflow.

Integrate seamlessly. Keep the tools you love, and create a seamless omni-channel experience that ties it all together, from every touchpoint.