Pricing for Cloud Stack
Engage
Billed Annually-
Bring Your Own Trunk or Let Us Help You Buy and Setup your Number
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Interactive Voice Response (IVR)
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Comprehensive Call Routing & Distribution
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Smart Queue Management
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Voice Mail
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Profile & Contact Management
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WebChat
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Omni-Channel Communication
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Comprehensive Reports and Dashboards
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Ticket Creation for Complain or Inquiry
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Business Rule & Trigger Configuration
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Agent Auto Dialler
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Quality Assurance
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Knowledge Base
Call Management Features |
Configurable IVR (Interactive Voice Response) |
Advanced Queue Management and Request Distribution |
VIP/Special Queue Prioritization |
Agent Skill and Call Routing Configuration |
Voicemail |
Voicemail to Ticket * |
Call Transfer and Multi Party Conferencing (3 Way) |
Transfer a Call to IVR |
IVR Conferencing |
Customer Management |
Customer Profile Pop Up |
IVR Selection Notification |
Contact Management |
Customer Interaction Timeline |
Create/View Tickets |
Build Dynamic Forms to Capture Data |
3rd Part App Data View and Actions Buttons |
Agent Auto Dialer |
Upload Contacts as Batches |
Assign to Users/Groups |
Agents Can View Allocated Batches |
Select a Batch and Initiate Calling |
Start/Stop or Pause Calling a Batch |
Help Desk Management |
Business Rule Creation |
SLA Management and Notification |
Case Creation * |
Ticket Escalation and Forwarding |
Ticket Watching and Collaboration |
Customer Notification * |
Auto/Manual Assign Users for Tickets |
Attach Documents for the Ticket |
Configure Mandatory Documents Depending the Ticket Type |
Add Custom Data Fields |
Knowledge Base |
Create/Edit Articles |
Image Uploads |
Add Search Tags |
Like/Comment on Articles |
Omni-Channel Communication |
Web Chat SDK is available for customers to integrate with their website. |
SMS Integration |
Skype Call/Chat |
Messenger Chat |
Viber Chat |
Web Chat |
Facebook Post |
Quality Assurance |
Agent Productivity Report |
Call Intrusion and Supervisor Help |
Call Detail Report |
Live and Recorded Call Listening |
Ticket Summary Report |
Abandoned Call Report |
CSAT Report |
10 + Other Standard Reports |
Agent User Features |
Agent Dashboard |
Digital Notice Board |
Status Settings |
Instant Messaging (Internal/External) |
SMS/Email Templates |
IVR Notification |
Web Dialer App |
Ticket Inbox |
Campaign Manager $ 25 per month billed annually or $ 30 per month billed monthly |
Schedule Campaigns and Assign to User Groups |
Preview and Random Blast Dialling |
Design Campaigns to Play Voice Clips Through IVR or Connect to Agents |
Design Campaigns to Send Bulk SMS and Emails |
Run Campaigns Based on Customer Tags |
Pull Customer Data from 3rd Party Apps |
Configure to Auto Dial Back Abandoned Calls |
Dashboards to Monitor Campaigns Progress and Reports to Assess Campaign Success Rate |
3rd Party Application Integration Billed at USD 30 per hour for Integration |
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Integration with external services for use in IVR |
Integration with external services for use in SMS |