Pricing for Cloud Stack

Choose the plan that’s right for your business.


Billed Annually
$ 20
00 Per User/Mo
  • Bring Your Own Trunk or Let Us Help You Buy and Setup your Number
  • Interactive Voice Response (IVR)
  • Comprehensive Call Routing & Distribution
  • Smart Queue Management
  • Voice Mail
  • Profile & Contact Management
  • WebChat
  • Omni-Channel Communication
  • Comprehensive Reports and Dashboards
  • Ticket Creation for Complain or Inquiry
  • Business Rule & Trigger Configuration
  • Agent Auto Dialler
  • Quality Assurance
  • Knowledge Base

Call Management Features

Configurable IVR (Interactive Voice Response)

Advanced Queue Management and Request Distribution

VIP/Special Queue Prioritization

Agent Skill and Call Routing Configuration


Voicemail to Ticket *

Call Transfer and Multi Party Conferencing (3 Way)

Transfer a Call to IVR

IVR Conferencing

Customer Management

Customer Profile Pop Up

IVR Selection Notification

Contact Management

Customer Interaction Timeline

Create/View Tickets

Build Dynamic Forms to Capture Data

3rd Part App Data View and Actions Buttons

Agent Auto Dialer

Upload Contacts as Batches

Assign to Users/Groups

Agents Can View Allocated Batches

Select a Batch and Initiate Calling

Start/Stop or Pause Calling a Batch

Help Desk Management

Business Rule Creation

SLA Management and Notification

Case Creation *

Ticket Escalation and Forwarding

Ticket Watching and Collaboration

Customer Notification *

Auto/Manual Assign Users for Tickets

Attach Documents for the Ticket

Configure Mandatory Documents Depending the Ticket Type

Add Custom Data Fields

Knowledge Base

Create/Edit Articles

Image Uploads

Add Search Tags

Like/Comment on Articles

Omni-Channel Communication

Web Chat SDK is available for customers to integrate with their website.

SMS Integration


Skype Call/Chat

Messenger Chat

Viber Chat

Web Chat

Facebook Post


Quality Assurance

Agent Productivity Report

Call Intrusion and Supervisor Help 

Call Detail Report

Live and Recorded Call Listening

Ticket Summary Report

Abandoned Call Report

CSAT Report

10 + Other Standard Reports

Agent User Features

Agent Dashboard

Digital Notice Board

Status Settings

Instant Messaging (Internal/External)

SMS/Email Templates

IVR Notification

Web Dialer App

Ticket Inbox

Campaign Manager

$ 25 per month billed annually or $ 30 per month billed monthly

Schedule Campaigns and Assign to User Groups

Preview and Random Blast Dialling

Design Campaigns to Play Voice Clips Through IVR or Connect to Agents

Design Campaigns to Send Bulk SMS and Emails

Run Campaigns Based on Customer Tags

Pull Customer Data from 3rd Party Apps

Configure to Auto Dial Back Abandoned Calls

Dashboards to Monitor Campaigns Progress and Reports to Assess Campaign Success Rate

3rd Party Application Integration

Billed at USD 30 per hour for Integration


Integration with external services for use in IVR

Integration with external services for use in SMS

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