Omni Channel Contact Center on the Cloud

Facetone customer engagement platform, designed to deliver impressive customer service experience.

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Elevate Customer Experiences

Facetone is an Omnichannel Contact Center and engagement platform that enables organisations to offer an awesome customer service experience.

Our comprehensive Contact Center CRM gives a 360 view of all customer communication in one place and all the tools needed to provide superior customer support and grow your sales.

Convert Leads

We establish stable revenue streams for clients through the creation of enhanced lead campaign and management.

Engage Customers

Provide your customers with mutiple channels of engagement using social media, live chat, email, and voice calls.

Amplify Support

Provide enhanced support with the sound knowledge base, including help desk tickets and task systems.

Perfectly Crafted For
a High Performance Call Center

ENHANCED CUSTOMER REACH

Omni Channel Communication

Connect with your customer with voice, email, Messenger, Skype, Slack, live chat, and more. We provide comprehensive social media automation services to speed up the interaction between businesses and customers. Additionally, the awesome team member console allows you to handle all channels within a single user interface.
INTERACTIVE VOICE RESPONSE

Deliver a Welcome Message accompanied by Speech Recognition and Speech synthesizing.

Provide your customers with state-of-the-art voice assistance software, powered by Speech recognition and Speech synthesizing features. Both functions recognize patterns in speeches, which is a founding base for great applications you wish to build.

TEAM COLLABORATION

Keep your whole team on the same page

Using a single interface, a company can assign tasks to different teams, all the while having a clear view of all activities. Team leaders can then collaborate more efficiently through a single interface, decreasing the time needed to complete daily work.
KNOWLEDGE BASE

Provide customers precise information through a first-call resolution

In today’s world, customers expect businesses to resolve their queries on the first call. The days are gone where call-backs are possible should you wish to keep your customer satisfaction high. Instant responses are a key to success, which are tools we provide through a single communication platform.

HELP DESK

Create tickets and tasks for customer complaints

The customer ticketing system is now mainstream in many industries. Thus, it is a must-have for any platform that wishes to keep a positive relationship with their consumer base. Additionally, it is possible to have a complete view of the customers’ past engagements and tickets to provide accurate historical data for later use.
DASHBOARDS & REPORTS

Real-time dashboard and reports for every member of your service delivery team

Our dashboards gather and interpret data in real time, assigning team members in their daily tasks. The metrics available measure the performance of the company through reports, indicating the success rate of campaigns. With over 100 analytics available, users can properly design plans for planned activities.

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World-Class Cloud
Infrastructure & Security

Security

The highest level of security for your data storage.

The infrastructure is fully protected by SOC 1, SOC 2, SOC 3, CSA, ISO 9001, ISO 27001, ISO 27017, ISO 2&018.

Privacy

Built-in GDPR and PII standards by default

EU General Data Protection Regulation (GDPR) and PII compliance across our services and datastores.

High Availability

Designed to deliver without interruption

Architected and developed for global reach, scalability, and high availability. Our engineers provide 24/7 monitoring and support for clients.

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Integrate with 3rd party
software with our open API

The platform adopts an open API policy and allows any type of a third party to integrate.
Webhooks and call-backs function as in-built applications as well. No matter the application or
software, it is possible to integrate any of them into your own platform using out open-ended API tools.

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Still Not Convinced?

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