Facetone Cloud

Welcome to hassle-free customer engagement with Facetone’s Cloud Solution. As a cloud offering, it takes away the need for infrastructure management. No hardware, no maintenance just log in and go! Your teams can access the platform anytime, anywhere, and we take care of everything else. Whether you're a startup or a large enterprise, Facetone scales effortlessly to meet your needs, allowing you to focus on customer engagement without worrying about the tech behind it.

Our Solutions

FT Lite
  • Features,
  • Multi level IVR
  • Call Recording
  • Skill based routing
  • Email & SMS Integration
  • WhatsApp, Viber & Webchat Integration
  • Wallboard for supervisor
  • Agent Productivity
  • Call Monitor (Listen, Coach, 3 way)
  • Call center performance
  • Call Reports ( CDR, Queue summary, Call Summary, etc)
  • Agent reports (Agent productivity, ACW, Agent Breaks, Missed calls, etc)
  • Storage for Call Recordings - 10 GB + 1 GB per Agent
FT ADVANCED
  • Features,
  • Everything in FT Lite
  • Create & Track Tasks for Customer Complaints & Inquiries
  • Auto escalate tasks to related parties based on workflows
  • Get Alerts if task SLAs are violted
  • Real Time Ticket Dashboard
  • Ticket Reports ( Ticket Details, Ticket Summary, Tag wise summary, etc)
  • Includes
FT PRO
  • Features
  • Everythis in FT Advanced
  • Call Campaigns
  • SMS Campaigns
  • Email Campaigns
  • Customer Satisfaction Survey via Call
  • Knowledge Base for Agents
  • Agent Quality Assuarance Module

Still Not Convinced?